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FAQ

How does it work?

There are a few ways to reserve your chosen items. You are able to reach out to us directly via email, phone, or social media to discuss rental options. You can also choose the pieces you are interested in by adding them to your cart and submitting the cart as if to pay. Once we receive the order we will reach out to you directly to confirm your event details, availability, delivery/pickup, and total pricing. 

Submitting a cart DOES NOT reserve your items, we do not hold items. When you are ready to book, and all details have been discussed with Rou Rentals, we require a 40% Non-refundable deposit to secure your items for your chosen date. 

 

When is the final deposit due? 

We require the total balance to be paid the morning of your event upon drop off or pickup of items. 

 

Can I pick up my rentals?

Pickup can be an option but will need to be reviewed with Rou Rentals. Pickup is on a case- by case basis, depending on order and complexity. 

 

Do you offer Delivery? 

Yes, and we actually prefer delivery! Delivery is charged based on customer location and size of order. We will deliver and place items, so someone should be present to receive the pieces for the event.

What happens if an Item is damaged at my event? 

Any damage to our rentals will result in a fee to the customer. The fee may range from a cleaning fee to an item replacement fee, depending on the severity.

OUR LOCATION

Niagara Falls Ny, 14305

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